NH Collection Santiago Casacostanera
7.9Rating
Very GoodRated by Guests
1,398Reviews
What to expect
Pros
- 🏨Great location in a high-end shopping center
- 🍽️Excellent variety and quality of breakfast options
- 👍Friendly and attentive staff, providing top-notch service
- 💤Comfortable beds and pillows for a good night's sleep
- 🚗Convenient location for shopping and dining experiences
- 🏋️Modern gym with good quality equipment available 24/7
- 🚿Spacious rooms with modern amenities, including great showers
- 🛍️Close proximity to luxury shops and restaurants
- 👌Overall pleasant stay with ample space and proper cleaning
- 🎉Good for both business and leisure travelers, with welcoming ambiance
Cons
- 🍳Limited breakfast options and service, some dissatisfaction reported
- 🚗No parking available, reliance on paid mall parking
- 🔑Issues with key card access and late check-out procedures
- 🍴Lack of in-house restaurant for breakfast, reliance on external options
- 🚙High parking fees and inconvenience related to parking arrangements
- 🚧Noise disturbances, renovation work, and lack of soundproofing in rooms
- 🤷♀️Inconsistencies in room amenities, like missing toiletries and water bottles
- 😴Privacy concerns due to glass showers and lack of room replenishments
- 💸Issues with pricing, unexpected charges, and value for money
- 👎Poor customer service, lack of responsiveness to guest concerns and needs
What this place has to offer
Things to do and ways to relaxFitness center, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingKitchen
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish, Portuguese
Stop at NH Collection Casacostanera to discover the wonders of Santiago. Both business travelers and tourists can enjoy the property's facilities and services. All the necessary facilities, including facilities for disabled guests, Wi-Fi in public areas, car park, restaurant, newspapers, are at hand. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like internet access – wireless, air conditioning, mini bar, telephone, television. The property offers various recreational opportunities. NH Collection Casacostanera is an excellent choice from which to explore Santiago or to simply relax and rejuvenate.
Where you'll be sleeping
38 m²
Premium Room with View
1 queen bed or 1 king bed or 1 super king bed
37 m²
Superior Room with View
1 queen bed or 1 king bed or 1 super king bed
37 m²
Superior Room
1 double bed or 2 single beds or 1 king bed or 2 single beds and 1 king bed or 1 super king bed & 2 single beds or 1 king bed
44 m²
Junior Suite
1 queen bed or 1 king bed or 1 super king bed
20 m²
DOUBLE SINGLE USE Premium Room with View 1 pax
20 m²
DOUBLE SINGLE USE SUPERIOR ROOM WITH VIEW 1 PAX
Double Single Use Superior
Junior Suite 1 PAX
Room Assigned on Arrival
1 single bed
Junior Suite City View
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